Profile

A seasoned Head of Design that specialises in taking on underperforming design teams, analysing strengths + weaknesses, then making changes that improve the team’s velocity, consistency, value and morale.

Skills

Team management, recruitment, training, roadmapping, process creation, wire-framing, asset creation, journey mapping, Agile, Scrum, Kanban, problem solving, budgeting and relationship management.

Recent Experience

Head of Design, 3D Cloud by MARXENT, Remote, UK — 2021 - Present

Working in a small team of three designers in this hands-on role. My responsibilities include;

• Assessing tools and working process. Then making changes to improve these.

• Engaging with European clients to educate them on the MARXENT design process and aid the sales team in contract negotiations.

• Reviewing client requests and internal demands for the team while mapping velocity and capacity. Then prioritising and assigning the work.

• Designing user configurators that allow customers to buy items from our clients that are personalised to their wants and needs.

• Making UI and journey improvements to the existing Kitchen, Bathroom and Decking 3D design tool.

Head of Design & User Experience, Kingfisher, London, UK — 2018 - 2021

Looking after a large team of thirty+ designers across four brands in three countries. My responsibilities include;

• Guidance, mentoring and career development of team members.

• Hiring and firing.

• Process and new tool implementation.

• Creation of the company’s digital roadmap. Generating and prioritizing a working backlog and mapping resources therefore.

• Third party engagement and relationship management.

• Team budgeting and social organisation.

• Responsible for all design work that leaves the team and its result on the incline or decline of website and tool’s use.

Other Experience

Lead UX/UI designer, Deutsche Bank, London, UK — 2017 - 2018 Contract

Solo designer working on an internal travel booking and international etiquette tool.

Senior UX, HSBC, London, UK — 2016 - 2017 Contract

Working on mixed team to design and build a tool used to provide visibility to new customers on their new account application process. Allowing internal departments to align their communication and processes.

UX/UI Design Manager, Paddy Power Betfair, London, UK — 2015 - 2016

Managing a team of five designers as a part of a wider team of fourteen. Focusing on E-commerce, E-Gaming and Internal Systems.

Lead UX/UI Consultant, Tequila, London, UK — 2014 - 2015

Solo UX consultant collaborating with clients to customise the salesforce platform and provide a fully customisable mobile interface.

Head of Digital Design, Lebara Mobile, London, UK — 2013 - 2014

Leading the digital team in developing a new visual direction that increases Lebara’s online presence.

Senior UX Designer, Alfresco, London, UK — 2012 - 2013

Working as part of a team of three senior UX Designers on new products/applications to improve the Alfresco package and brand.

UX/UI Website Designer, Photobox, London, UK — 2010 - 2013

Creating iconography, brand assets and user journeys.

Relevent Education

University of Wolverhampton — BSC HONS Computer Aided Product Design 2003 - 2006

University of Essex — Flash Design & Website Design 2006 - 2007

References

Available upon request.